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Terms of Service

Last Updated: October 2026

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Welcome to Essential Express Logistics LLC (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our website, services, and communications, including SMS messaging. By accessing our website or using our courier and delivery services, you agree to these Terms.

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1. Services Provided

 

Essential Express Logistics LLC offers courier, delivery, and logistics services, including but not limited to:

  • Medical specimen transport

  • Document and package delivery

  • Scheduled and on‑demand courier services

  • Time‑sensitive logistics

 

Service availability may vary based on location, scheduling, and operational capacity.

 

2. Customer Responsibilities

 

By using our services, you agree to:

  • Provide accurate pickup and delivery information

  • Ensure packages are properly sealed and labeled

  • Comply with all applicable laws and regulations

  • Avoid shipping prohibited or hazardous materials unless properly disclosed and packaged

  • Be available for communication regarding your delivery

 

We reserve the right to refuse service for unsafe, illegal, or improperly packaged items.

 

3. Pricing & Payment

 

Pricing is based on mileage, service type, urgency, and route requirements. Payment terms may include:

  • Pre‑payment

  • Invoice billing

  • Contracted rates

 

Invoices are due upon receipt unless otherwise stated. Late payments may incur fees.

 

4. Delivery Times & Delays

 

We make every effort to complete deliveries within the estimated time. However, delays may occur due to:

  • Weather

  • Traffic

  • Road closures

  • Operational issues

  • Customer availability

 

We are not liable for delays outside our control.

 

5. Liability & Limitations

 

Essential Express Logistics LLC is not responsible for:

  • Damaged items due to improper packaging

  • Losses caused by inaccurate delivery information

  • Delays caused by third‑party facilities or carriers

  • Items prohibited by law

 

Our maximum liability for any delivery is limited to the cost of the service unless otherwise agreed in writing.

 

6. SMS Messaging Terms

 

By opting in to SMS messages, you agree to receive:

  • Delivery confirmations

  • Pickup notifications

  • ETA updates

  • Customer support responses

 

Message frequency varies. Message and data rates may apply.

 

Opt‑Out

Reply STOP to any message to unsubscribe.

 

Help

Reply HELP for assistance or contact us at:

     Phone: 864-438-0321

     Email: support@essentialexpresslogistics.com

 

We do not sell or share SMS opt‑in data.

 

7. Website Use

 

You agree not to:

  • Use the website for unlawful purposes

  • Attempt to disrupt or damage the site

  • Copy or misuse content, branding, or materials

 

We may update or modify the website at any time.

 

8. Privacy

 

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

 

9. Third‑Party Links

 

Our website may contain links to third‑party sites. We are not responsible for their content, policies, or practices.

 

10. Service Modifications

 

We may modify, suspend, or discontinue services at any time. We will provide notice when possible.

 

11. Termination

 

We reserve the right to terminate service for:

  • Violations of these Terms

  • Fraudulent activity

  • Abuse of staff or couriers

  • Illegal or unsafe delivery requests

 

12. Governing Law

 

These Terms are governed by the laws of the State of South Carolina.

 

13. Contact Information

 

For questions about these Terms:

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Essential Express Logistics LLC

1451 Woodruff Road STE 1 #1113

Greenville, SC 29607

Email: support@essentialexpresslogistics.com

Phone: 864-438-0321

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